Support
Need help with AirMove? Browse our resources below or reach out directly.
Email Support
For direct assistance, security concerns, or partnership inquiries, email us at:
support@oxvenia.comTroubleshooting
Mobile cannot connect
Ensure both devices have internet access for signaling. Actual tracking data is peer-to-peer and does not require internet after connection.
Camera denied
Grant camera permissions in your mobile browser settings. On iOS, ensure Camera access is set to "While Using the App".
MediaPipe failed
Check that your mobile device can reach cdn.jsdelivr.net. AirMove will fall back to camera-only mode if hand tracking is unavailable.
WebRTC connection failed
Restart both the desktop and mobile pages. If the issue persists, try a different network or disable VPNs.
No cursor movement
Click "Enable Cursor" on the desktop host page. Ensure you have granted pointer lock permission when prompted.